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SRAM Shifter Recall Gets Official, Applies to All Aftermarket 12-Speed Dropbar Shifters

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Back in October 2023, a Service Information Bulletin indicated that SRAM would be working with the CPSC on a recall of their 12-speed dropbar shifters. Fast forward to February 2024, and the news is official. Anyone who purchased an aftermarket set of SRAM 12-speed shifters should take note.

While the original bulletin mentioned an excess of thread locker on the clamp bolts as the cause for the recall, the actual CPSC recall notice simply says, “the clamp bolt on the brake lever can come loose, posing a crash hazard to the rider.” This recall applies to all SRAM 12-speed dropbar levers that were sold as aftermarket upgrade or replacement kits. Basically, if they weren’t included on a new bike and installed by a dealer, the levers are included in the recall. That includes SRAM eTap AXS Red, Force, Rival, and Apex shift-brake levers.

Fortunately, the fix for most users should be pretty simple. Based on SRAM’s recall page, the issue is still the amount of thread locker used, and they’ve devised a simple procedure to work through the excess – a process that most people should be able to complete at home.

Following the process outlined in the video above, you simply loosen the clamp bolt two full turns, torque it down to 6nm, then repeat the process two to three times to remove excess threadlocker. Then loosen the fixing bolt three full turns, adjust to position, and tighten to 6nm. If this doesn’t keep the lever in place, you’ll have to take it into your local dealer. Also, if you’re not sure of your abilities to perform the procedure adequately, or lack the proper tools, you should also take it into your local dealer and they’ll get you squared away.

cpsc.gov

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Stefan
Stefan
8 days ago

I don’t get why is this worth a recall. When the screw untight itself, one will realize… shilfter gets slowly more loose… its like with every other screw on the bike…

ChrisC
ChrisC
7 days ago
Reply to  Stefan

It’s only a recall because we live in the stupidest possible timeline. You’re 100% correct that it should only be a “technical advisory” or something like that…

Christo C
Christo C
7 days ago

New one on me, excess thread locker causes a fastener to loosen!?

Pat
Pat
5 days ago
Reply to  Christo C

Nope – excess thread locker causing the fastner not to be tight enough.

Christo C
Christo C
5 days ago
Reply to  Pat

Thanks, now it makes sense. The factory probably used the pre-applied dry thread locker vs the liquid drops most of us use.

Ed "New bike tech is not worth it"
Ed "New bike tech is not worth it"
2 days ago

That’s a recall? Do levers fall off? this sounds ridiculous.

Ed LLorca
Ed LLorca
2 days ago

That sounds insane. how does too much thread locker act to loosen a bolt? Never seen that in decades of using threadlocker and bolts.

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